Water and sewerage problems

When you experience problems with water or sewerage, we know you’ll want to get things fixed quickly - especially if there's no water all at. We explain the complaints procedure for common water problems and your rights.

My water supply's been cut off, can I claim compensation?

If your water is cut, whether it was because of an emergency like a burst pipe or a planned work to fix a leak, you may be entitled to get some money back.

Which?

I think my energy meter is faulty, what can I do?

If you think your energy meter is faulty, don't be left out of pocket. We guide you through the process of getting it fixed and claiming a refund.

Hannah Downes