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Letter to claim a refund for a faulty digital download
If you buy a digital download and it's faulty you may be able to claim a refund. Use this letter to claim a refund for a faulty download.
Download letter
docx (14 KB)
There is a file available for download. (docx — 14 KB). This file is available for download at .
[Your address]
[Address of company]
[Date]
Dear Sir/Madam,
Ref: Faulty download
Date of purchase of download: [insert date].
ID number of download: [add number or reference].
On the [date] I purchased [name of download/ID number of download, if available] from your online store.
This download was faulty in that [provide details of the issues with the software].
I am therefore requesting under the Consumer Rights Act 2015 that you [repair the download/provide a replacement download] or if that is not possible provide a refund of [insert details of how much you paid] and would request your confirmation that this will be provided in the next seven days.
Yours faithfully,
[Your name]
Download letter
docx (14 KB)
There is a file available for download. (docx — 14 KB). This file is available for download at .