Letter to claim a refund for a faulty digital download

[Your address]

[Address of company]

[Date]

Dear Sir/Madam, 

Ref: Faulty download

Date of purchase of download: [insert date].

ID number of download: [add number or reference].

On the [date] I purchased [name of download/ID number of download, if available] from your online store.

This download was faulty in that [provide details of the issues with the software].

I am therefore requesting under the Consumer Rights Act 2015 that you [repair the download/provide a replacement download] or if that is not possible provide a refund of [insert details of how much you paid] and would request your confirmation that this will be provided in the next seven days.

Yours faithfully,

[Your name]